Privacy
Your data belongs to you. We take that seriously.
At Diakite Rides & Delivery, we believe that privacy is a fundamental right — not an afterthought. Every time you request a ride, send a package, or interact with our platform, you trust us with your personal information. That trust is something we work hard every day to earn and protect.
This page explains what data we collect, why we collect it, how we use it, and the choices you have. It is governed by the Nigeria Data Protection Act (NDPA) and our commitment to global best practices in data security.
What data do we collect — and why?
We collect only what we need to provide a safe, reliable, and personalised experience. This includes your name, contact details, location data during a trip, payment information, and usage patterns that help us improve our services.
We never sell your personal data to third parties for their own marketing purposes. Data shared with partners — such as payment processors or map providers — is strictly limited to what is necessary to complete your transaction.
How we protect your information
We use industry-standard encryption (TLS in transit, AES-256 at rest) to protect your data across all our systems. Our infrastructure is hosted on certified secure cloud providers and undergoes regular independent security audits.
Access to personal data within Diakite is strictly controlled on a need-to-know basis. All employees handling personal data undergo mandatory data protection training.
Our privacy principles
Data minimisation
We only collect information that is strictly necessary for the service you've requested. Nothing more.
Retention limits
Your data is not kept longer than it needs to be. We delete or anonymise data once the purpose is fulfilled.
Transparency
We explain clearly what we collect, how we use it, and who we share it with — in plain language.
Security by design
Privacy and security considerations are built into our products from the very first line of code.
User control
You stay in control. Access, correct, export or delete your data at any time through the app or by contacting us.
No data selling
We do not sell, rent, or trade your personal information to any third party for their own commercial use.
Your rights under the NDPA
Under the Nigeria Data Protection Act and our own privacy commitments, you have the following rights regarding your personal data. You can exercise any of these by contacting our Privacy team.
Right to Access
Request a copy of all personal data we hold about you, free of charge, within 30 days.
Right to Rectification
Ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data where there is no compelling reason for us to continue processing it.
Right to Data Portability
Receive your data in a structured, commonly used, machine-readable format and transfer it to another provider.
Right to Object
Object to processing of your personal data for direct marketing or where processing is based on legitimate interests.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw it at any time without affecting prior processing.
Data categories at a glance
A summary of the types of data we collect, what we use them for, and how long we keep them.
| Data Category | Purpose | Retention Period |
|---|---|---|
| Account Information Name, email, phone number |
Account creation, identity verification, customer support | For the duration of your account + 3 years |
| Location Data GPS during active trips |
Matching riders with drivers, navigation, safety monitoring | 90 days after trip completion |
| Payment Data Card details (tokenised), transaction history |
Processing payments, fraud prevention, receipts | 7 years (statutory financial records) |
| Trip History Routes, timestamps, fares |
Service delivery, dispute resolution, personalisation | 5 years |
| Device & Usage Data App version, crash logs, interactions |
App performance improvement, fraud detection | 12 months rolling |
| Communications In-app messages, support tickets |
Customer support, safety investigations | 3 years after last interaction |
Cookies & tracking technologies
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how our platform is being used so we can keep improving it.
You can manage your cookie preferences at any time through your browser settings or via the in-app privacy controls. Some cookies are essential for the service to function and cannot be disabled.
Questions about
your privacy?
Our dedicated Data Protection Officer is here to help. Whether you want to exercise your rights, understand how your data is used, or raise a concern — we respond within 72 hours.
Contact our team